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I was having extremely slow internet connection from Streamyx last week. It could be the most frustrating problem in Malaysia because it’s extremely difficult to contact Streamyx customer support.

Therefore, I sent an email to help@tm.com.my to indicate my slow connection and got their reply after 2 days. Below are the solutions provided by Streamyx refer to my query on connection issue.

Streamyx Slow Internet Connection Troubleshooting

1) Bypass splitter/micro filter/fax machine/lightning protector.

2) Stand alone connection, from wall socket to modem (Means no parallel line, no spliter, no hub).

3) Flush DNS (Domain Name Server)
a) For Windows 98/ME:
- Click on “Start” button, go to “run”
- Type “winipcfg” and then click “OK”
- Select your network card name from the adapter drop-down menu
- Click on “Release” button
- The IP address should display 0.0.0.0. Then click “Renew All”
- Click “OK” to close the window

b) For Windows XP/2000:
- Click on “Start” button, go to “run”
- Type “command”, click “OK”
- Type in “ipconfig /flushdns”, then press “Enter”
- Make sure the result is “Successfully flushed the DNS Resolver cache”
- Type “exit” and press “Enter” to close the window screen

c) For Windows Vista:
- Click the Microsoft Vista Start logo in the bottom left corner of the screen
- Click “All Programs”
- Click “Accessories”
- Right-click on “Command Prompt”
- Select “Run As Administrator”
- In the command window, type in “ipconfig/flushdns”, then press “Enter”
- You should see the result “Successfully flushed the DNS Resolver Cache”

d) For Mac OSX:
- Double click on “Macintosh HD”
- Click On “Applications”, followed by “Utilities”. Locate “Terminal.app”,double click it
- A new “Terminal” will open
- To IP Config: Type in “ifconfig” at the command prompt
- To Flush dns: Type in “lookupd -flushcache” at the command prompt

4) Switch off the modem, unplug/re-plug all cables, wait for 5 to 10 minutes before switching on the modem.

5) Configure DNS (Domain Name Server).
- (Preferred DNS Server: 202.188.0.133/Alternate DNS Server: 202.188.1.5)

6) Clear Temporary Files, Delete Cookies and Delete Files under Internet Options.

7) Clear SSL Certificates (Internet Option).
- Click on “Tools”
- Select “Internet Options”
- Click on “Content” tab
- Click on “Clear SSL State”

Restore default browser settings.
- Click on “Tools”
- Select “Internet Options”
- Select “Advanced”
- Click on “Restore Defaults”

9) Temporarily disable firewall settings.

10) Perform Windows scan.

11) Temporarily disable anti-virus software.

12) Disable P2P application.

13) Reboot computer and the modem.

14) Do a bandwidth test from our website as follows:
(http://202.188.95.52:8080/speedometer/)

If the result is below 70% of the required speed, please send an email to help@tm.com.my by attaching the result in kbits.

In order for Streamyx to streamline such matter, kindly run a ping (-n 30) command from your Streamyx connection to the game server and provide them with the result.

To run a Ping command:
1) Click Start
2) Click Run
3) type: cmd
or type: command [press Enter]
4) In MS-DOS prompt, type: ping {your game server address} -n 30 [press
Enter]

Basically these are the troubleshooting we should perform when facing slow connection.

Note: Please make sure whether your area is running an upgrade, fixing, or technical problem before you run these troubleshootings.

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